Return and Refund Policy

At FlexU, we want you to love what you wear. If you’re not satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully before making a request.

1. Return Eligibility

We accept returns under the following conditions:

The item must be returned within 7 days of delivery.
The item must be unused, unwashed, and in original condition with all tags and packaging intact.
The item must not be a sale, discounted, or custom item (these are non-returnable).

2. How to Initiate a Return

To request a return:

Email us at flexu.shop@gmail.com within 7 days of receiving your order.
Include your order number, product details, and reason for return.
We will guide you through the return process and share the return address.

Note: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

Contact us immediately at flexu.shop@gmail.com or call +91 861 870 1900.
Share clear photos of the issue along with your order number.
We will arrange for a replacement or offer a full refund, including return shipping charges.

4. Refund Process

Once your return is received and inspected, we will notify you via email.
Approved refunds will be processed within 5–7 business days via the original payment method.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.

5. Exchange Policy

We offer free size exchanges for eligible products (customer pays return shipping; we ship the new item free).
Exchange requests must be made within 7 days of delivery.

6. Cancellations

Orders can be cancelled within 2 hours of placement if they haven’t been shipped yet.
Once shipped, cancellation is not possible—you must proceed with a return after delivery.